Our Products

Improve your customer experience by visualizing, measuring, monitoring and optimizing your customer journeys.

Amazon Connect Analytics

Optimize your Amazon Connect environment with a rich suite of real-time, historical, and predictive analytics. Joulica accelerates migration from on-premise solutions, delivers deep insight into Lex-powered conversations, and provides visibility across the full customer journey. Learn more

Contact Center Analytics

The Joulica platform unifies data across hybrid digital and voice environments to deliver a unified set of realtime and historical analytics. Measure digital containment, virtual assistant performance on voice and digital, customer satisfaction and sentiment in addition to standard contact center metrics. Learn more

Customer Journey Analytics

Blend data from digital, traditional voice and emerging channels into customer journey analytics enriched with business and customer context. Optimise digital engagement, measure customer perceptions, predict next best actions and drive increased customer loyalty. Learn more

Salesforce Service Cloud Analytics

Unified real-time analytics in a single pane of glass across all channels including voice, chat, and email. Personalised to your preferences and shareable with your colleagues and partners. Ease your migration with familiar service level, occupancy, and other common contact center metrics. Learn more